{"id":55,"date":"2022-11-28T12:56:04","date_gmt":"2022-11-28T12:56:04","guid":{"rendered":"https:\/\/rhocoes.com\/?page_id=55"},"modified":"2023-07-26T07:39:07","modified_gmt":"2023-07-26T07:39:07","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/rhocoes.com\/returns-refund-policy\/","title":{"rendered":"Returns &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55\" class=\"elementor elementor-55\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10ceaad3 pad-tb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10ceaad3\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b853cc3\" data-id=\"6b853cc3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d5b678 elementor-widget elementor-widget-heading\" data-id=\"8d5b678\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Returns & Refund Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72d30fa elementor-widget elementor-widget-text-editor\" data-id=\"72d30fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Thanks for purchasing our products <strong>(OR SUBSCRIBING TO OUR SERVICES)<\/strong> at <a href=\"https:\/\/rhocoes.com\/\">www.rhocoes.com<\/a> operated by <strong>RHOCO ES LTD<\/strong><\/p><p>We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, to see the condition that applies to your situation, while following the correct procedure.<\/p><p>If you are unhappy with the product that you have purchased from us, please let us know. Our Returns &amp; Refunds Policy gives you <strong>10<\/strong> days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within <strong>30<\/strong> calendar days of your purchase.<\/p><p>After the <strong>30<\/strong> day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 30 days after their purchase to ensure it meets your needs.<\/p><p>To be eligible for a refund or exchange, all physical products must be packed in the original packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.<\/p><p>If you have any further questions or would like to request a refund, please do not hesitate to contact us.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f21009 elementor-widget elementor-widget-heading\" data-id=\"0f21009\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refunds (if applicable)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3387562 elementor-widget elementor-widget-text-editor\" data-id=\"3387562\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused. <\/p><p>If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded. <\/p><p>In some cases, only partial refunds are granted (if applicable): <\/p><ul><li>Products with obvious signs of use;<\/li><li>Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and<\/li><li>Any article returned more than 30 days after delivery.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07bac51 elementor-widget elementor-widget-heading\" data-id=\"07bac51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Late or missing refunds (if applicable)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cec8925 elementor-widget elementor-widget-text-editor\" data-id=\"cec8925\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you haven\u2019t received a refund yet, first check your bank account again. <\/p><p>Next contact your bank. There is often some processing time before a refund is posted. <\/p><p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:info@rhocoes.com\">info@rhocoes.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb8269 elementor-widget elementor-widget-heading\" data-id=\"9bb8269\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Final Sale items<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86293b0 elementor-widget elementor-widget-text-editor\" data-id=\"86293b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We do not offer refunds for final sale items unless they are defective.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faa5ac5 elementor-widget elementor-widget-heading\" data-id=\"faa5ac5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exchange (if applicable)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfeffd3 elementor-widget elementor-widget-text-editor\" data-id=\"dfeffd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at <a href=\"mailto:info@rhocoes.com\">info@rhocoes.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8bb2ba elementor-widget elementor-widget-heading\" data-id=\"e8bb2ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Shipping<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2db96 elementor-widget elementor-widget-text-editor\" data-id=\"ff2db96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To return your product, please mail it to the following address: <\/p><p><strong>Rhoco ES Ltd. <\/strong><br \/><strong>Cochise Lodge, <\/strong><br \/><strong>Gloucester Road, <\/strong><br \/><strong>Tewkesbury. <\/strong><br \/><strong>GL20 7DH<\/strong><\/p><p>with your contact details and the reason for your return. <\/p><p>You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a214d7 elementor-widget elementor-widget-heading\" data-id=\"8a214d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Right of cancellation<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d2da52 elementor-widget elementor-widget-text-editor\" data-id=\"3d2da52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In addition to our Returns &amp; Refund Policy, if you are a customer in the European Union, you have the right to cancel your contract with us and receive a full refund within <strong>30 days<\/strong> calendar days of receiving your order, if you are an online, postal or telephone customer. <\/p><p>If the goods are delivered in several instalments, the period shall be <strong>30 days<\/strong> calendar days from the receipt of the last payment. <\/p><p>To exercise your right to cancel the contract you must request a refund in writing within <strong>10<\/strong> calendar days of receipt of the articles. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a cancelled order. <\/p><p>You will be refunded according to your original payment method within <strong>30 days<\/strong> calendar days of receipt of the cancelled articles or, if earlier, within <strong>30 days<\/strong> of receipt of your proof of return. If we do not receive the cancelled articles, we can arrange to have them returned at your expense.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &#038; Refund Policy Thanks for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at www.rhocoes.com operated by RHOCO ES LTD We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, to see the condition [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/pages\/55"}],"collection":[{"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":5,"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/pages\/55\/revisions"}],"predecessor-version":[{"id":24819,"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/pages\/55\/revisions\/24819"}],"wp:attachment":[{"href":"https:\/\/rhocoes.com\/wp-json\/wp\/v2\/media?parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}